Shipping

• AUSTRALIA: AUD $10

Free Standard Shipping on purchases over AUD $200 

• NEW ZEALAND: NZD $10

Free Standard Shipping on purchases over NZD $300

• UNITED KINGDOM: GBP 20
  England, Northern Ireland, Scotland, Wales
  
  
• NORTH AMERICA: USD $25
  Canada, United States
  
  
• EUROPE: EURO 25
  Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland
  
  
• ASIA PACIFIC:
  China: 120 CNY
  Hong Kong: 130 HKD
  India: 1395 INR
  Indonesia: 260,000 IDR
  Japan: 2,400 JPY
  Malaysia: 80 MYR
  Philippines: 930 PHP
  Singapore: 22 SGD
  South Korea: 22,000 KRW
  Taiwan: 500 TWD
  Thailand: 580 THB
  Vietnam: 410,000 VND
  Sri Lanka: 5000 LKR

If the delivery address is unattended, the parcel will be left in a location deemed safe by the driver. If no safe location can be found, a card will be left and either redelivery will be arranged, or the package will be taken to your local post office. From time to time, we do offer freight discounts which automatically update in the shopping cart if applicable. Please check our home page for any freight offers.

• International Free Shipping offer currently applies to all orders valued at over NZD $300, with a New Zealand shipping address.
• We partner with Fedex Priority for all deliveries to North America, and a combination of Fedex Priority and DHL Express for all other international destinations.
• ELK pays all applicable duties for North America and New Zealand
• For North America and New Zealand, taxes will be calculated in the shopping cart if required.
• For all other countries, we do not offer DDP (Deliver Duty Paid) for our shipments. However, we do offer DAP (Delivered at Place) where the customer is responsible for paying any applicable duties and taxes. This means that customers will need to pay customs fees themselves upon delivery. Please refer to your countries threshold on Taxes and Duties.

TRACKING YOUR ORDER

• You will receive an email from us when your order is wrapped and waiting for our carrier partners to collect from our Melbourne Distribution Centre.
• As soon as it is collected, the delivery provider will contact you directly and provide tracking details including expected delivery times.
• If you have questions or need help tracking your parcel, please contact our Customer Service team at hello@elkthelabel.com or phone +613 9478 1800 between 9am and 5pm weekdays, Australian time (AEST).

STANDARD PROCESSING TIMES

• We aim to despatch your purchase within 2 business days.
• During peak times this despatch time may increase.
• The carrier will confirm estimated delivery time to you directly once they have collected from our ELK Distribution Centre.

SUSTAINABLE PACKAGING 

• We take great care to ensure our packaging has the smallest environmental impact possible whilst ensuring it arrives to you in pristine condition.
• Our online orders are plastic free, and all elements are either reusable, recyclable or compostable.
• (The occasional piece of sticky tape may sneak in only when we really have to!)