Shipping

PRE-CHRISTMAS DELIVERY SHIPPING CUT OFF DATES

Use the below dates as a general guide to receive your parcel for pre Christmas delivery:

*Metro Only, please allow additional time for rural areas

AUSTRALIA

  • VIC

*Standard Shipping order by Thursday Dec 19th
*Express Shipping order by Sunday Dec 22nd

  • NSW

*Standard Shipping order by Thursday Dec 19th
*Express Shipping order by Friday Dec 20th

  • ACT

*Standard Shipping order by Thursday Dec 19th
*Express Shipping order by Friday Dec 20th

  • QLD

*Standard Shipping order by Thursday Dec 19th
*Express Shipping order by Friday Dec 20th

  • SA

*Standard Shipping order by Thursday Dec 19th
*Express Shipping order by Friday Dec 20th

  • WA

*Standard Shipping order by Tuesday Dec 17th
*Express Shipping order by Thursday Dec 19th

  • NT

*Standard Shipping order by Tuesday Dec 15th
*Express Shipping order by Thursday Dec 19th

  • TAS

*Standard Shipping order by Tuesday Dec 19th
*Express Shipping order by Thursday Dec 19th

*Metro Only, please allow additional time for rural areas

*Please note, the above is a guide only & based on Australia Post's recommended Pre-Christmas Shipping Cut off Dates for Metro Areas.

We recommend placing your order as early as possible to avoid disappointment.

INTERNATIONAL

Order by Thursday Dec 15th

 

STANDARD SHIPPING RATES

We are currently able to ship ELK to the following countries at the standard flat rates listed below.
  • AUSTRALIA: AUD $10
Free Standard Shipping on purchases over AUD $200 
  • NEW ZEALAND: NZD $10
Free Standard Shipping on purchases over NZD $300
  • UNITED KINGDOM: GBP 20
    England, Northern Ireland, Scotland, Wales

  • NORTH AMERICA: USD $25
    Canada, United States

  • EUROPE: EURO 25
    Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

  • ASIA PACIFIC:
    China: 120 CNY
    Hong Kong: 130 HKD
    India: 1395 INR
    Indonesia: 260,000 IDR
    Japan: 2,400 JPY
    Malaysia: 80 MYR
    Philippines: 930 PHP
    Singapore: 22 SGD
    South Korea: 22,000 KRW
    Taiwan: 500 TWD
    Thailand: 580 THB
    Vietnam: 410,000 VND
    Sri Lanka: 5000 LKR
If the delivery address is unattended, the parcel will be left in a location deemed safe by the driver. If no safe location can be found, a card will be left and either redelivery will be arranged, or the package will be taken to your local post office. From time to time, we do offer freight discounts which automatically update in the shopping cart if applicable. Please check our home page for any freight offers.

SHIPPING WITHIN AUSTRALIA ONLY
  • Standard Free Shipping offer currently applies to all orders valued at over AUD $200, with an Australian shipping address.
  • All orders are shipped from our ELK Distribution Centre, located in Reservoir, Victoria, Australia.
  • We partner with Australia Post (occasionally StarTrack) for delivery within Australia.
  • Express Shipping is available for Australian shipping addresses only and is charged at a flat rate of AUD $20.
  • Express shipping orders placed before 11am AEDT on a business day will be dispatched on the same day. Any orders placed after this time will be dispatched on the following business day.
  • PLEASE NOTE: Express shipping will be unavailable from 23rd Dec - 27th Dec 24, whilst our DC team takes a well deserved holiday break.
SHIPPING INTERNATIONALLY
  • International Free Shipping offer currently applies to all orders valued at over NZD $300, with a New Zealand shipping address.
  • We partner with Fedex Priority for all deliveries to North America, and a combination of Fedex Priority and DHL Express for all other international destinations.
  • ELK pays all applicable duties for North America and New Zealand
  • For North America and New Zealand, taxes will be calculated in the shopping cart if required.
  • For all other countries, we do not offer DDP (Deliver Duty Paid) for our shipments. However, we do offer DAP (Delivered at Place) where the customer is responsible for paying any applicable duties and taxes. This means that customers will need to pay customs fees themselves upon delivery. Please refer to your countries threshold on Taxes and Duties.
TRACKING YOUR ORDER
  • You will receive an email from us when your order is wrapped and waiting for our carrier partners to collect from our Melbourne Distribution Centre.
  • As soon as it is collected, the delivery provider will contact you directly and provide tracking details including expected delivery times.
  • If you have questions or need help tracking your parcel, please contact our Customer Service team at hello@elkthelabel.com or phone +613 9478 1800 between 9am and 5pm weekdays, Australian time (AEST).
STANDARD PROCESSING TIMES
  • We aim to despatch your purchase within 2 business days.
  • During peak times this despatch time may increase.
  • The carrier will confirm estimated delivery time to you directly once they have collected from our ELK Distribution Centre.
SUSTAINABLE PACKAGING 
  • We take great care to ensure our packaging has the smallest environmental impact possible whilst ensuring it arrives to you in pristine condition.
  • Our online orders are plastic free, and all elements are either reusable, recyclable or compostable.
  • (The occasional piece of sticky tape may sneak in only when we really have to!)