How to Place a Click and Collect Order

1. Place an order online and at the checkout select Click & Collect. Please nominate the store you wish to collect from.

2. Our team will contact you via email to let you know when your order has arrived in store and will be available to pick up, at the times specified below.

Please note times available for collection do vary between stores at the moment. It can take around 2 days for your order to reach ELK metropolitan stores from our warehouse. Delivery to our Barwon Heads store can take around 2-3 days.

3. Drop by the chosen store to collect your order:

Collection is available at Preston, Albert Park, Little Collins, Carlton, South Yarra, Brighton, Barwon Heads and at our Reservoir Clearance Store.

The Reservoir Clearance Store is open for Saturday & Sunday Trade, only.
Orders are only available for collection during the store opening hours; Saturday, 9am - 4pm, and Sunday, 11am - 4pm.

Exchanges of sale stock are not available in store. In case of exchange contact customer service at

Please view our Store listing for current opening hours.

Please don't hesitate to contact our Customer Service team at or phone 03 9478 1800 during business hours for advice or further assistance. Alternatively, you can call our stores nominated for Click & Collect directly on the numbers below:

Preston: 03 7019 9590

Little Collins St: 0400 381 012

Albert Park: 0456 508 630

Carlton: 0417 043 753

South Yarra: 0418 651 889

Brighton: 0475 044 193 

Barwon Heads: 03 5254 1209

Reservoir Clearance Store: 03 9478 1800