Shipping & Delivery
NEED YOUR ORDER FOR CHRISTMAS?
- METRO ORDERS
- WA: Order by 19 December
- NT: Order by 19 December
- VIC, TAS, SA, NSW, ACT, QLD: Order by 20 December
- RURAL ORDERS
- WA: Order by 1 December
- QLD: Order by 13 December
- NSW: Order by 15 December
- NT: Order by 15 December
- SA: Order by 17 December
- TAS: Order by 17 December
- VIC: Order by 19 December
- INTERNATIONAL ORDERS
- Order by 11:59pm AEDT, Sunday 17 December
- CLICK & COLLECT - VIC ONLY
- Order by 5:00am AEDT, Friday 22 December
- See store listing for opening hours.
STANDARD SHIPPING RATES
AUSTRALIA: AUD $10
NEW ZEALAND: NZD $20
UNITED KINGDOM: GBP 20
England, Northern Ireland, Scotland, Wales
NORTH AMERICA: USD $25
Canada, United States
ASIA PACIFIC: AUD $25
China, Hong Kong, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam
EUROPE: EURO 25
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland
If the delivery address is unattended, the parcel will be left in a location deemed safe by the driver. If no safe location can be found, a card will be left and either redelivery will be arranged, or the package will be taken to your local post office.
From time to time, we do offer freight discounts which automatically update in the shopping cart if applicable. Please check our home page for any freight offers.
- All orders are shipped from our ELK Distribution Centre, located in Reservoir, Victoria, Australia.
- We partner with Australia Post (occasionally StarTrack) for delivery within Australia.
- Standard Free Shipping offer currently applies to all orders valued at over $200, with an Australian shipping address. This offer cannot be applied to purchases prior to the commencement of the promotional period.
- Express Shipping is available for Australian shipping addresses only and is charged at a flat rate of AUD $20.
- Express shipping orders placed before 11am AEDT on a business day will be dispatched on the same day. Any orders placed after this time will be dispatched on the following business day.
- We partner with Fedex Priority for all deliveries to North America, and a combination of Fedex Priority and DHL Express for all other international destinations.
- ELK pays all applicable duties.
- For North America, taxes will be calculated in the shopping cart if required.
TRACKING YOUR ORDER
- You will receive an email from us when your order is wrapped and waiting for our carrier partners to collect from our Melbourne Distribution Centre.
- As soon as it is collected, the delivery provider will contact you directly and provide tracking details including expected delivery times.
- If you have questions or need help tracking your parcel, please contact our Customer Service team at firstname.lastname@example.org or phone +613 9478 1800 between 9am and 5pm weekdays, Australian time (AEST).
STANDARD PROCESSING TIMES
- We aim to despatch your purchase within 2 business days.
- During peak times this despatch time may increase.
- The carrier will confirm estimated delivery time to you directly once they have collected from our ELK Distribution Centre.
- We take great care to ensure our packaging has the smallest environmental impact possible whilst ensuring it arrives to you in pristine condition.
- Our online orders are plastic free, and all elements are either reusable, recyclable or compostable.
- (The occasional piece of sticky tape may sneak in only when we really have to!)