Returns

EXTENDED RETURNS PERIOD (NOV-DEC '25)
Gift with confidence with our 60 day extended returns for full priced orders placed between the 1st of November to the 25th December.
 

Australia only, Create a Return Here

We will happily offer you a “change of mind” return on all full priced items.
Items marked as 'sale' can be returned for a credit voucher.
For hygiene reasons, no returns on earrings.

RETURN CONDITIONS AND TIMEFRAMES
1. FULL PRICE	AUSTRALIA WITHIN 30 DAYS OF PURCHASE (INTERNATIONAL 45 DAYS)		CREDIT OR REFUND
2. SALE	AUSTRALIA WITHIN 14 DAYS OF PURCHASE (INTERNATIONAL 30 DAYS)		CREDIT
3. FINAL SALE	NO RETURNS/EXCHANGES

1. FULL PRICE: This includes full priced items discounted temporarily during promotions. For example, “20% off for 2 days only”. Or reduced with our newsletter subscriber offer. The returns timeframe is extended to 60 days for purchases between 1st November and 25th December.
2. SALE: Any sale item permanently reduced.
3. FINAL SALE: These items will be marked with “final sale” on the product page and cannot be returned for a refund, exchange or credit voucher. This includes our items sold as samples or faulty in our retail stores, so please inspect well for faults prior to purchase.

To be eligible for a credit (issued as a gift voucher) or refund, the item must meet the following criteria:

• Received within the above applicable timeframes.

• Proof of purchase is provided via receipt or order number.

• Returned in its original, unused condition with ELK tags attached.

• Shoes returned in their original box.

• Purchased from www.elkthelabel.com or an ELK retail store. Please note, we cannot accept items purchased from an ELK stockist - you need to return to the original place of purchase.

AUSTRALIA - HOW TO PREPARE YOUR PARCEL FOR RETURN
STEP 1 Create a return with Australia Post Enter the email address used to place your order. Your Order number can be found on the order confirmation email from ELK or on the lower right-hand-side of the postage label on your package or log into your account. Create a Return Here	STEP 2 Pay our flat postal rate of $10.95 and print your label Choose to print your label at home or at your nearest Australia Post Office. One returns request needs to be created for each parcel to be returned.	STEP 3 Post your parcel Securely wrap your parcel and simply drop off at a convenient street post box, Post Office, or Parcel Locker. You can track your order on its journey to our Returns team in Melbourne, Victoria.

If you prefer not to use the Australia Post Portal, then please contact our Customer Service team to arrange a manual form to be emailed to you.

INTERNATIONAL - HOW TO PREPARE YOUR PARCEL FOR RETURN
STEP 1 Prepare your parcel for return Please ensure you use a protective bag and a registered/traceable form of postage as ELK will not be responsible for goods that are damaged or lost in transit from you to us Return shipping cost to our warehouse in Melbourne, Australia is to be paid by the customer.	STEP 2 Label your parcel Address to the ELK Returns Department, including your Order Number; Returns Department RE: [Please insert your Order Number] ELK THE LABEL 124 Henty Street Reservoir VIC 3073, Australia

HOW TO RETURN AN ITEM TO AN ELK RETAIL STORE

Simply visit an ELK store and provide our Retail Team with proof of purchase.

If you originally purchased your item online, please show our Retail Team the Online Order Confirmation with the Order Number that was emailed to you shortly after placing your online order.

• If you originally purchased at an ELK store, please show your paper receipt given to you at the time of purchase.
• NOTE: Items purchased from our Clearance Store can only be returned to the Clearance store directly.

FAULTY ITEMS

In the unfortunate case you have received an item you believe to be faulty, please don’t hesitate to contact our Customer Service team.

• We recommend emailing a photo to Customer Service, clearly highlighting the fault.
• Items will be assessed, and we will repair, replace, or refund on a case-by-case basis.

We follow the ACCC (Australian Competition and Consumer Commission) guidelines and reserve the right to repair or replace the item we deem to be faulty in support of our sustainable values.

PAYMENT METHOD

Credit Voucher
Your credit will be emailed to you as a gift voucher to the value of your item/s.

For international orders, there will be a minor +/- variance between your purchase price and the credit voucher issued (issued as a gift card). This is due to Shopify creating credits in AUD only, then using the exchange rate of the day to issue the credit.

Refunds
You will be refunded in the same way you chose to pay.

• If your original purchase was split over a gift voucher and another payment method, we will refund onto the gift voucher first, and any balance onto other payment method. Please note, this is a function of Shopify, the software we use for our website and our retail stores, so unfortunately, we are unable to modify this process. We thank you for your understanding.

If you purchase online, you will receive an email confirmation when your refund has been completed.

AfterPay Refunds
For online purchases, your refund will be returned automatically.

For a purchase made at an ELK store, our retail team can assist you with a refund at any ELK store. The following steps are required to issue your refund:

• Open the AfterPay App on your phone and select the order you are returning in store.
• Click the details of the order, select "Returning an Order” and follow the prompts.

Please allow up to 10 days for processing your AfterPay refund. Please note, refunds from AfterPay will often appear as a reduction on your balance owing rather than a lump sum refund back to your original account. To learn more about Afterpay refunds please see further information by clicking the following link to view on the Afterpay website.

Exchange
Unfortunately, we currently cannot facilitate exchanges. Instead, we recommend returning the incorrect item for a credit (issued as a gift voucher to use on your next ELK purchase), or refund and then placing a new order for the correct item.

• We cannot guarantee that your new item will still be in stock and available for purchase by the time your parcel is received and processed by the ELK Returns Department, or you visit one of our ELK stores.

• To ensure you don’t miss out, we highly recommend checking our website to confirm the new item you are wanting is available and purchasing the new item before returning your unwanted item.