We’re looking for an experienced Global eCommerce Manager to lead the growth, performance and evolution of our global eCommerce ecosystem. Reporting to our Chief Operating Officer, and sitting at the heart of our digital strategy, this autonomous role is responsible for driving commercial results, delivering a seamless customer experience, and championing innovation across all online touchpoints.

WHY YOU'LL LOVE WORKING WITH US

• A purpose‑driven brand that prioritises people, community and sustainability
• A collaborative culture where ideas matter and collaboration is the norm
• The autonomy to innovate, optimise and shape our global digital experience
• Leadership scope across eCommerce, Customer Service and agency partners

WHAT YOU'LL DO

• Drive trade performance through data led, fact based insights and analysis
• Continuously improve platform performance and UX, optimising conversion
• Effectively manage digital agencies and development partners
• Lead a small, passionate Customer Service team to deliver efficient and exceptional service
• Lead, coach and grow your team

WHAT YOU BRING

• 5+ years in B2C eCommerce, retail and fashion experience highly regarded
• Proven ability to drive sales, optimise conversion and prioritise UX improvements
• Exceptional analytical capability – drawing actionable insights from various data points including GA4, Looker Studio and Shopify Plus comes second nature
• Demonstrated leadership experience - the ability to grow and challenge your team, work collaboratively & communicate with clarity essential
• Understanding of UX, CRO and front‑end behaviour
• Experience with customer service tools (eg Gorgias) an advantage

WE OFFER

• Salary and benefits commensurate with experience
• Access to our generous annual profit share incentive scheme
  Genuine commitment to work life balance
• Highly collaborative, family centric and supportive work environment
  Market leading product discounts for you, your family & friends
• Your birthday off every year
• 2 days paid volunteer leave every year

This is a hybrid, full time role based in our Preston office in Melbourne, based at least 60% of the week in the office. We are unable to consider sponsorship or exclusively remote work for this role.

At ELK, we nurture an open, inclusive workplace, valuing authenticity, transparency and community and celebrate individual strengths. We strive to ensure our team reflects the diversity of our customers and the communities in which we work. We embrace the opportunity to welcome talent who are passionate not just about what we do but why we do it, irrespective of background, life stage, identity, and ability. Join us on our journey as a responsible business, making better products for a healthier planet.

READY TO MAKE YOUR MARK?

Apply now and help shape the future of our global digital experience. Alternatively, reach out to us at jobs@elkthelabel.com for a copy of the Position Description or to find out more. We can’t wait to hear from you! x

HIGHLIGHTS

• Make an impact with a leading, ethical, and sustainable Melbourne-based fashion business
• Opportunity to work in close collaboration with our Brand Director and Co-Founder
• Join a workplace genuinely committed to work-life balance

ABOUT THE ROLE

We are seeking a proactive, collaborative, highly organised and experienced Marketing Manager to join our team at ELK. In this executional role, you’ll work closely with our Brand Director and Co-Founder to develop and deliver the Marketing Plan, ensuring all activity is on brand, on budget, and drives engaged consumers to our trading channels. You’ll be responsible for executing campaigns, delivering creative assets, and driving customer, sales, and brand growth through considered marketing activity across the entire ELK business.

Your Responsibilities will include:

• Develop and execute an integrated marketing calendar to drive brand awareness and commercial growth
  Lead campaign ideation and storytelling that showcases product, design, and sustainability
• Collaborate with eCommerce, retail, and wholesale teams to optimise conversion, drive traffic, and improve retention
• Oversee influencer and content partnerships to extend brand reach and increase sales
• Manage partnerships, agencies, PR activity, events, and community engagement initiatives
  Plan and execute digital and paid media campaigns across social, email, SEO/SEM
• Establish and report on KPIs, analyse performance data, and optimise campaigns for ROI
• Lead and develop a small team, fostering a culture of collaboration, curiosity, and accountability
• Maintain and elevate ELK’s brand tone, visual identity, and storytelling across all touchpoints
• Uphold and promote ELK’s ethical and sustainability commitments
• This is a full-time role based in our Preston office in Melbourne. We are unable to consider sponsorship or remote work for this role.

WHAT WE'LL LOVE ABOUT YOU

You are a commercially minded, strategic, and highly executional marketer with a passion for ethical fashion and sustainability. You bring:

• At least 7+ years’ experience in marketing (fashion, retail, beauty, lifestyle experience highly regarded)
  Tertiary qualification in Marketing, Communications, Media, or related field
• Proven experience managing multi-channel marketing campaigns from concept to execution
• Strong understanding of digital platforms, CRM systems, analytics, and reporting tools (Meta, Google Analytics, etc.)
• Experience managing teams, contractors, agencies, budgets, and multiple projects
• Exceptional communication, leadership, and creative judgment skills
• Strong attention to detail, organisation, time management, and problem-solving ability
  

WHO YOU ARE?

You are a perfect match if you:

• Are digitally native and ahead of the curve regarding emerging trends and technology
• Have demonstrated ability to identify growth levers and deliver measurable results
• Are collaborative, adaptable, and have a “get on with it” attitude
  

IN RETURN WE OFFER:

• Salary and benefits commensurate with experience
• Access to our generous annual profit share incentive scheme
• Genuine commitment to work-life balance
• Market-leading product discounts for you, your family & friends
• Your birthday off every year
• 2 days paid volunteer leave every year
  

ABOUT ELK

A pioneer of Australian design, ELK was established in 2004 in Melbourne, Australia. The ELK aesthetic holds a unique place within the international fashion landscape. With a highly considered approach by brand founders Marnie and Adam, ELK collections resonate with their global audience through sustainable and ethical practices, design refinement, trend curation, and an intellect that is innately their own. Their sculptural accessories, hand-made leather, and ready-to-wear collections define their artful vision while their devotion to ethical and sustainable practices has endured them as a leader in responsible innovation for the fashion industry.

At ELK, we nurture an open, inclusive workplace, valuing authenticity, transparency, and community, and celebrate individual strengths. We strive to ensure our team reflects the diversity of our customers and the communities in which we work. We embrace the opportunity to welcome talent who are passionate not just about what we do but why we do it, irrespective of background, life stage, identity, and ability. Join us on our journey as a responsible business, making better products for a healthier planet.

HOW TO APPLY

If this sounds like you, apply here or reach out to us at jobs@elkthelabel.com for a copy of the Position Description or to find out more.

• Retail Experience Essential (Fashion Styling highly regarded)
  
• Current Opportunities Available in North + South based store locations
  
• Availability to work Friday, Saturday and Sunday essential 

We are always on the hunt for talented Retail Sales Assistants & aspiring Retail Managers who love our brand and feel aligned with our values. Successful applicants will be passionate and enthusiastic about our product and delivering exceptional service to each and every one of our precious customers.

YOUR RESPONSIBILITIES WILL INCLUDE

• Delivering exceptional service
  
• Outfitting, upselling and on-selling our beautiful, timeless product range regularly discussing features, benefits and sustainability
  
• Effectively processing transactions (from purchases, through to gift vouchers and returns)
  
• Maintaining a pristine in store environment including cleaning, organising, restocking, pricing and visual merchandising
  
• Living and breathing ELK as a true brand ambassador

WHAT WE WE'LL LOVE ABOUT YOU

• Experience working in a retail store environment (Women’s Apparel highly regarded) 
  
• Flair for fashion and accessory styling 
  
• Commitment to delivering exceptional customer service 
  
• Natural affinity with making genuine connections 
  
• Ability to thrive in a team environment  
  
• Authentic connection and appreciation for ethical and sustainable fashion 

IN RETURN WE OFFER

• Career progression opportunities
  
• Values based business genuinely focused on ethical, sustainable, circular fashion
  
• A highly collaborative, nurturing work environment
  
• Generous uniform allowance to show off our product while working
  
• Market leading product discounts for you, your family & friends
  
• Opportunities to grow your career with ELK

ABOUT ELK

At ELK, we nurture an open, inclusive workplace, valuing authenticity, transparency and community and celebrate individual strengths. We strive to ensure our team reflects the diversity of our customers and the communities in which we work. We embrace the opportunity to welcome talent who are passionate not just about what we do but why we do it, irrespective of background, life stage, identity, and ability. Join us on our journey as a responsible business, making better products for a healthier planet.

HOW TO APPLY

If this sounds like you, send your application to jobs@elkthelabel.com.