Returns

AUSTRALIA ONLY

Australia only, Create a Return Here

IN MAY 2026, WE UPDATED OUR RETURNS POLICY SO PLEASE READ CAREFULLY.

For hygiene reasons, no returns on earrings.

RETURN CONDITIONS AND TIMEFRAMES
1. FULL PRICE	AUSTRALIA WITHIN 30 DAYS OF PURCHASE	EXCHANGE OR REFUND
2. SALE	AUSTRALIA WITHIN 30 DAYS OF PURCHASE	EXCHANGE ONLY
3. FINAL SALE	NO RETURNS/EXCHANGES

FULL PRICE: This includes full priced items discounted temporarily during promotions. For example, “20% off for 2 days only”. Or reduced with our newsletter subscriber offer.
SALE: Any sale item permanently reduced. On our website, this item’s image will have a “SALE” callout.
FINAL SALE: These items will be clearly marked as final sale and their price is generously reduced to clear. On our website, this item’s image will have a “FINAL SALE” callout. This includes any items sold as samples or marked as faulty in our retail stores, so please inspect well for faults prior to purchase.

NOTE:
ELK items purchased from EBAY are final sale, no returns.
ELK items purchased from an ELK stockist are subject to the individual store’s policy.

To be eligible for an exchange or refund, the item must meet the following criteria:

Received within the above applicable timeframes.
Proof of purchase is provided via receipt or order number.
Returned in its original, unused condition with ELK tags attached.
Shoes returned in their original box.
Purchased from www.elkthelabel.com or an ELK retail store.

AUSTRALIA - HOW TO PREPARE YOUR PARCEL FOR RETURN

STEP 1
Create a return via our returns portal.

You will need your email address and order number.
These can be found on the original order confirmation email or log into your account.

Follow the instructions on our return’s portal.

Create a Return Here

STEP 2
Pay our flat postal rate of $10.95 and print your label

If you a returning an item for exchange, we will send the new item out to you for free.

Choose printing the label at home or at an Australia Post Office.

STEP 3 Post your parcel

Securely wrap your parcel and simply drop off at a convenient street post box, Post Office, or Parcel Locker.

Our Returns team in Melbourne, Victoria.

If you are having trouble using our Returns Portal, please contact our Customer Service team.

PAYMENT PROCESSING

What will happen for an item exchange:

When you drop off your parcel to Australia Post, and they have scanned it, this will prompt our Melbourne Distribution Centre to prepare your new item for shipping.
We recommend you take your parcel directly to a post office because it is the physical scanning of the label barcode that prompts reserving the stock for you.
Keep an eye out for your new order confirmation via email.

What will happen for a full price item refund:

Payment will be refunded to you via your original payment method upon receipt of the order into our Melbourne distribution Centre. We aim to process returns within 1-2 business days, once the item is received.

What will happen for a full price item refund:

Payment will be refunded to you via your original payment method upon receipt of the order into our Melbourne distribution Centre. We aim to process returns within 1-2 business days, once the item is received.

Refunds on exchanged items:

If you would like a refund for an item that has already been exchanged online, this must be processed via our online returns portal (Full price only). Exchanges completed in-store can be refunded in-store.

HOW TO RETURN AN ITEM TO AN ELK RETAIL STORE

Simply visit an ELK store and provide our retail team with proof of purchase.

If you originally purchased your item online, please show our team the Online Order Confirmation with the Order Number that was emailed to you shortly after placing your online order.
If you originally purchased at an ELK store, please show your paper receipt given to you at the time of purchase or that was emailed through to you. If you have lost your receipt but have an email profile with us, then we can check your purchase history for you.
NOTE: Items purchased from our Clearance Store can only be processed through the Clearance store directly.

FAULTY ITEMS

In the unfortunate case you have received an item you believe to be faulty, please contact our Customer Service team.

CLICK HERE to contact our customer service team

Items will be assessed, and we will repair, replace, or refund on a case-by-case basis.
We recommend emailing a photo to Customer Service, clearly highlighting the fault.

We follow the ACCC (Australian Competition and Consumer Commission) guidelines and reserve the right to repair or replace the item we deem to be faulty.

PAYMENT METHOD

Refunds
You will be refunded in the same way you chose to pay.

If your original purchase was split over a gift voucher and another payment method, we will refund onto the gift voucher first, and any balance onto other payment method. Please note, this is a function of Shopify, the software we use for our website and our retail stores, so unfortunately, we are unable to modify this process. We thank you for your understanding.

If you purchase online, you will receive an email confirmation when your refund has been completed.

AfterPay Refunds
For online purchases, your refund will be returned automatically.

For a purchase made at an ELK store, our retail team can assist you with a refund at any ELK store. The following steps are required to issue your refund:

Open the AfterPay App on your phone and select the order you are returning in store.
Click the details of the order, select "Returning an Order” and follow the prompts.

Please allow up to 10 days for processing your AfterPay refund. Please note, refunds from AfterPay will often appear as a reduction on your balance owing rather than a lump sum refund back to your original account. To learn more about Afterpay refunds please see further information by clicking the following link to view on the Afterpay website.

INTERNATIONAL ONLY

IN MAY 2026, WE UPDATED OUR RETURNS POLICY SO PLEASE READ CAREFULLY.

For hygiene reasons, no returns on earrings.

RETURN CONDITIONS AND TIMEFRAMES
1. FULL PRICE	INTERNATIONAL WITHIN 45 DAYS OF PURCHASE	REFUND ONLY
2. SALE	INTERNATIONAL WITHIN 45 DAYS OF PURCHASE	REFUND ONLY
3. FINAL SALE	NO RETURNS/EXCHANGES

FULL PRICE: This includes full priced items discounted temporarily during promotions. For example, “20% off full price knitwear”. Or, the Welcome 10% first order discount. The returns timeframe is extended to 60 days for purchases between 1st November and 25th December.
SALE: Any item where price is permanently reduced. On our website, this item’s image will have a “SALE” callout.
FINAL SALE: These items will be clearly marked as final sale and their price is generously reduced to clear. On our website, this item’s image will have a “FINAL SALE” callout.

NOTE:
ELK items purchased from EBAY are final sale, no returns.
ELK items purchased from an ELK stockist are subject to the individual store’s policy.

To be eligible for an exchange or refund, the item must meet the following criteria:

Received within the above applicable timeframes.
Proof of purchase is provided via receipt or order number.
Returned in its original, unused condition with ELK tags attached. 
Shoes returned in their original box.
Purchased from www.elkthelabel.com or an ELK retail store.

INTERNATIONAL - HOW TO PREPARE YOUR PARCEL FOR RETURN

STEP 1
Prepare your parcel for return

Please ensure you use a protective bag and a registered/traceable form of postage as ELK will not be responsible for goods that are damaged or lost in transit from you to us

Return shipping cost to our warehouse in Melbourne, Australia is to be paid by the customer.

STEP 2
Label your parcel

Address to the ELK Returns Department, including your Order Number;

Returns Department
RE: [Please insert your Order Number]
ELK THE LABEL
124 Henty Street
Reservoir VIC 3073, Australia